Cancellation, Return & Refund

                   Cancellation, Return & Refund

                                   CANCELLATION

  • Orders can be canceled up to 2 days after the order .After that the request for cancellation will not be accepted.
  • Cancellation by Customer: Once an order is placed, it can only be cancelled before it is shipped to the provided destination.
  • Registered customer can always check the status of their order from Track Order option available at Ohsheen.com
  • Once the cancellation process is initiated, you will receive the refund amount in 1 week the same payment mode that you had used to make the transaction.

                                   RETURN  & REFUND

  • All sales are final.
  • We will reproduce your order if we verify that we made an error.
  • We must be notified within 72 hours from delivery of any defects.
  • We may request that you return 100% of a defective order within 5 business days before we agree to redo your order.
  • Any jewel presenting a defect of manufacture recognized by our technical service is exchanged free provided covered by the warranty and/or the proof of purchase.
  • Only in an exceptional case a refund to your original mode of payment could be allowed.
  • Once the refund process is initiated, you will receive the refund amount in 1 week the same payment mode that you had used to make the transaction.