Cancellation, Return & Refund
- Orders can be canceled up to 2 days after the order .After that the request for cancellation will not be accepted.
- Cancellation by Customer: Once an order is placed, it can only be cancelled before it is shipped to the provided destination.
- Registered customer can always check the status of their order from Track Order option available at Ohsheen.com
- Once the cancellation process is initiated, you will receive the refund amount in 1 week the same payment mode that you had used to make the transaction.
RETURN & REFUND
- All sales are final.
- We will reproduce your order if we verify that we made an error.
- We must be notified within 72 hours from delivery of any defects.
- We may request that you return 100% of a defective order within 5 business days before we agree to redo your order.
- Any jewel presenting a defect of manufacture recognized by our technical service is exchanged free provided covered by the warranty and/or the proof of purchase.
- Only in an exceptional case a refund to your original mode of payment could be allowed.
- Once the refund process is initiated, you will receive the refund amount in 1 week the same payment mode that you had used to make the transaction.